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Job Description: Support Engineering Lead @ Speechify

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We are hiring a world-class support engineering leader to lead a team of support engineers and to monitor and maintain the efficiency of our software applications. In this role, hire and grow a team of Support Engineers who are focused on delivering world class technical support. Your teams will work closely with our software engineering team and manage customer issues, root cause fixes, and maintain high product quality across our products (iOS, Android, Web etc.). To ensure success as a support engineering leader, you should possess extensive experience in providing software support in a fast-paced environment.What You’ll Do

  • Hire and grow a highly skilled support engineering team
  • Ensure long term fixes and highest product quality for all Speechify products
  • Documenting processes and monitoring application performance metrics
  • Providing front-end support to customer success and engineering teams
  • Collaborate with customer success, engineering, and product teams

An ideal candidate should have

  • Experience leading a support engineering organization across multiple platforms
  •  You've built and shipped products that can scale to millions of users.
  • You are passionate about the field and have the desire to build high quality products that serve customer needs
  • Experience with our tech Stack: Vanilla JavaScript, React, TypeScript, Firebase, Node.js, Next.js.
  • You maintain SLA’s through the implementation of proactive issue
  • detection and reporting
  • You can setup and configure mechanisms to prevent prolonged outages
  • You ensure accurate and complete support procedures, system documentation, and issue tracking entries
  • You show good judgment and instincts in decision making
  • Able to prioritize in complex, fast-paced environment

What We Offer

  • A fast-growing environment where you can help shape the culture
  • An entrepreneurial crew that supports risk, intuition, and hustle
  • A hands-off approach so you can focus and do your best work
  • The opportunity to make an impact in a transformative industry
  • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

Not looking but know someone who would make a great fit? 

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Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.